FAQs

COVID-19 Impact

The below shipping times DO NOT account for delays which may occur due to COVID-19.

Stated on the Australia posts website;
We're still delivering but COVID-19 is having a higher than usual impact. Delays may be experienced.  
Please refer to Australia Posts website to check current delays which may occur.


AUSTRALIA

Orders will be dispatched using Australia Post registered mail mail with tracking. 
Standard Domestic Shipping should be received within 3 - 6 business days  

Orders Under $100: $5 AUD
Orders Over $100:  FREE 
2-3 Days Express Shipping: $10 AUD

 

NEW ZEALAND 

Orders will be dispatched using Australia Post registered mail with tracking.
Standard Domestic Shipping should be received within 3 - 7 business days  

Under $200: $10 AUD
Over $200:  FREE 
2-3 Days Express Shipping: $33 AUD


    

EUROPE

Orders will be dispatched using Australia Post registered mail with tracking.
Standard International Shipping should be received within 5 - 10 business days. 

Under $200: $18 AUD
Over $200:  FREE
4 Days Express Shipping:  $43 AUD

 

NORTH AMERICA

Orders will be dispatched using Australia Post registered mail with tracking.
Standard International Shipping should be received within 5 - 10 business days. 

Under $200: $15 AUD
Over $200:  FREE
4 Days Express Shipping:  $39

 
 

PLEASE NOTE

Unfortunately import taxes are not our responsibility. 

Please find out this information before your order, because we cannot return orders based on unexpected taxations from your country. 

We do not ship on weekends, or Australian public holidays. Orders placed during this time will be processed the following business week.All orders receive full tracking information, please leave your email at check out.

Velvet Rascal gladly accepts the return or exchange of unused items in original condition and packaging within 30 days of order receipt for a refund, exchange or store credit.  

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PROCESSING A RETURN OR EXCHANGE


Please contact Velvet Rascal by email within 30 days of purchase.

Email  info@velvetrascal.com


I
n your email include;

            •Original Order Reference Number

            •Items to be returned

            •Reason for return

            •State your preference of refund, exchange or credit note

Return your order to Velvet Rascal Head Office;

          3/16-24 Purli Street
          Surfers Paradise QLD 4217
          Australia

Velvet Rascal cannot be held liable for return parcels that are lost.
We require returning the parcel using a registered postal service with tracking.

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RETURN & EXCHANGE SHIPPING 


Costs

Velvet Rascal cannot be held liable for the cost of return shipping.

We require returning the parcel using a registered postal service with tracking.

 

Exchange Fees

If you receive an exchange, the cost of shipping your exchanged item will not be included.  The cost of shipping your exchanged item is;

            AUSTRALIA EXCHANGES: $10 AUD Shipping     

            INTERNATIONAL EXCHANGES: $15 AUD Shipping


This cost will need to be paid before we ship your exchange item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

 

 

WHAT PAYMENT METHODS DO YOU ACCEPT ONLINE?

We accept the following payments methods online:

           ‎Visa
           Master Card
           PayPal
           Afterpay
           Gift Cards


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WHAT IS AFTERPAY?

Afterpay is a 'Buy Now, Pay Later' platform that allows you to buy your goods now, and pay for them later.

Afterpay is currently available for all purchases online, with no minium spend. 

Afterpay offers instalment payment plans for online shoppers within Australia and New Zealand. ‎‎‎

Afterpay allows you to pay for your purchase in four equal instalments, due every fortnight.

All of your payments are interest free and you will receive your online order straight away based on standard shipping time.

Simply choose Afterpay as your payment method at checkout.

Learn More About Afterpay

Where is Velvet Rascal jewelry made?

All of our items are designed in Australia and handmade in Bali, Indonesia.

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Why is Velvet Rascal jewelry made in Indonesia?

We choose to work with with skilled crafts people in the developing world. Our goal is to improve their standard of living by helping them generate an income.

Is there a Velvet Rascal store?

We do not have a Velvet Rascal store. Currently we only sell our silver jewelry through the official Velvet Rascal website.

Do you make gold jewelry?

Our pieces can be created in gold upon request. Please send us an inquiry; info@velvetrascal.com

Do your pieces contain nickel?

‎‎Absolutely not! All of our pieces are made from pure 925 sterling silver, and are all nickel free.