Velvet Rascal jewelry is made to last. However, from time to time, there may be a rare fault. If you have received a faulty product, we will gladly offer a replacement or repair once the item has been proven by our jewellers to be faulty. Faulty jewellery will always be repaired if it is a manufacturing fault.
PLEASE NOTE: Manufacturing faults DO NOT include:
To notify us of the fault, please contact us and include the below information:
- Your order # or proof of purchase details
- Your full name
- Photographic evidence of the fault along with a brief description of the issue
Proof of purchase is required for all warranty claims.