Velvet Rascal jewelry is made to last. However, from time to time, there may be a rare fault. If you have received a faulty product, we will gladly offer a replacement or repair once the item has been proven by our jewellers to be faulty. Faulty jewellery will always be repaired if it is a manufacturing fault.
PLEASE NOTE: Manufacturing faults DO NOT include:
Oxidisation or tarnish
Chipped, cracked or lost gemstones
Scratches and chips in metal
General wear and tear during the course of normal use
To notify us of the fault, please contact us and include the below information:
- Your order # or proof of purchase details
- Your full name
- Photographic evidence of the fault along with a brief description of the issue
Proof of purchase is required for all warranty claims.